Department restructuring to increase service levels

Staff changes and restructuring has been ongoing at Rimbey Community Services Department since the fall

Staff changes and restructuring has been ongoing at Rimbey Community Services Department since the fall and director Peter Stenstrom is hopeful the changes will result in an increase in service levels.

Stenstrom, who attended council, Nov. 13 said parks and recreation facilities is now under the auspices of community services. The department is being supervised by Bruce Newbury.

“Our hope is that with an increased level of supervision and control, the people of Rimbey will be better served by having improved maintained recreation infrastructure and operating practices,” he said.

More staff has been hired to handle the upkeep, maintenance, cleaning and supervision of the Rimbey Community Centre.

“We have now increased our number of staff so that the two positions are covered by four people,” said Stenstrom.

“Three of the four are part time, so the overall number of man-hours paid in a week is only slightly higher.”

Primary cleaning of the facility is done in the morning and staff focuses more on supervision and assistance for users during the busier times.

Three hours of custodial support to the arena staff are provided on Saturday and Sunday mornings.

“Probe ably the most significant advantage with these changes is that we rely less on any one person in particular and we have more flexibility when extra help is needed.”

Stenstrom said he is confident employee and customer satisfaction will increase as a result of the changes.

Stenstrom will also look into a suggested by Mayor Rick Pankiw to ensure a staff at the area is wearing an identifiable uniform or name tag so that children who are lost can feel comfortable approaching them.

“We need to make the person identifiable for the young kids so they know who to do go,” he said.

 

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