A passenger waits beside their luggage at the departure terminal at Toronto Pearson Airport, in Mississauga, Ont., Friday, May 24, 2019. Starting today, airline passengers can receive up to $2,400 if they’e bumped from a flight, part of a slew of air traveller protections beefing up compensation for travellers subjected to delayed flights and damaged luggage. THE CANADIAN PRESS/Chris Young

Garneau ‘disappointed’ in airlines’ move against new passenger bill of rights

New rules codified compensation for lost luggage, overbooked flights

Transport Minister Marc Garneau said he was “surprised” and “disappointed” by legal action from Canadian airlines to quash new rules to beef up compensation for passengers subjected to delayed flights and damaged luggage.

“We feel that we have done our homework very, very carefully in consultation with the airlines and with other stakeholders,” Garneau told reporters Monday, when the first phase of long-promised air travel regulations took effect.

“We feel that the passenger rights that we’ve put in place are going to stand up and that they’re very fair to both passengers and to the airlines.”

Air Canada and Porter Airlines Inc., along with 17 other applicants that include the International Air Transport Association — which counts WestJet Airlines Ltd. among its 290-odd member airlines — state in a court filing that mandatory compensation under the passenger bill of rights violates international standards and should be rendered invalid.

READ MORE: Airline passengers to get cash for lost baggage, overbooking in new bill of rights

The June 28 court application argues that the passenger bill of rights contravenes the Montreal Convention, a multilateral treaty, by setting compensation amounts based on the length of the flight delay and “irrespective of the actual damage suffered.”

Consumer advocates, however, say the rules do not go far enough, arguing that airlines’ exemption from compensating customers in situations “outside of the airline’s control” uses too broad a definition and amounts to a loophole.

A second batch of rules, set to roll out in December, imposes no obligation on airlines to pay customers for delays or cancellations if they were caused by mechanical problems discovered in a pre-flight check — walking around the aircraft before takeoff looking for defects — rather than during scheduled maintenance — more thorough inspections required after 100 hours cumulatively in the air.

“Airlines understandably cannot be held responsible for acts of sabotage or medical emergencies, yet there are other circumstances listed as outside of carriers’ control in the air passenger protection regulations that raise serious questions, such as labour disruptions and manufacturing defects in an aircraft,” said advocacy group Flight Claim Canada in a release.

“The list is also non-exhaustive — a gap that airlines will use to their advantage to the detriment of air passengers.”

Garneau insisted terms are clearly defined, and reiterated that delays or cancellations following a pre-flight check do not, in his view, warrant, compensation.

“We believe that we’ve made it very clear what is within the airline’s control and what is not within the airline’s control,” he said.

The new rules align roughly with those in the U.S., but do not match European Union standards that deem most mechanical defects within the airlines’ control.

The first phase of regulations that came into force Monday require prompt updates and clear communication with passengers about their rights if their flight is delayed or cancelled.

Travellers can receive up to $2,400 if bumped from a flight and up to $2,100 for lost or damaged luggage.

In the event of a tarmac delay, aircraft must return to the gate after three hours. An extra 45 minutes is allowed if takeoff is likely.

During a tarmac delay, Passengers also must have access to washrooms, food and water, heating or cooling, and communication with people outside the plane free of charge, “if feasible,” the Canadian Transportation Agency said.

The issue came to the forefront after a 2017 incident in which two Montreal-bound Air Transat jets were diverted to Ottawa due to bad weather and held on the tarmac for up to six hours, leading some passengers to call 911 for rescue.

Compensation of up to $1,000 for delays of nine hours or more will take effect in December.

READ MORE: Canadian airlines ask court to reject new passenger rights rules

On Monday, Garneau defended the postponement — pushed for by airlines — by pointing to the now four-month grounding of the Boeing 737 Max, after he said as recently as April the regulations would come down simultaneously in July.

“That has affected several airlines in Canada, and we recognize that that has put an additional burden on them in terms of their reservation systems and their operations,” he said.

Garneau told reporters that “complex software” systems to handle the new passenger compensation rules also necessitated the delay.

Passenger Mary Alice Ernst, en route to Chicago from Montreal with her daughter Monday, said the traveller bill of rights was a breath of fresh air.

“Used to be, back in the day, they were really eager to please you, and provide those extra incidentals — free hotel, things like that. Now they’re not so quick to respond to those needs. They have excuses,” she said of airlines. “We need this.”

As of Monday, airlines must also outline clear rules around carriage of musical instruments.

Christopher Reynolds, The Canadian Press


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

47 new COVID-19 cases Tuesday in Alberta, still 620 active cases

3 active COVID-19 cases remain in Red Deer

COVID-19: Central zone at four active

Alberta confirms 130 cases Monday

Sylvan Lake woman distressed after cat shot at with pellet gun, loses its eye

Warning: Photo may be disturbing to some. Evelina Cornell’s cat Ms Grey was shot in the face and hip

Albertans get an extra free order of COVID-19 masks

Packages will be available July 13 at fast food restaurants

COVID-19 scare sees Latvia-bound troops turn around, return to Canada

Those on board face another 14 days in isolation

QUIZ: A celebration of dogs

These are the dog days of summer. How much do you know about dogs?

Charges dropped against N.S. woman injured during arrest in racial profiling case

Charges dropped against N.S. woman injured during arrest in racial profiling case

Conservative stalwart Scott Reid backing newcomer Leslyn Lewis for leadership

Conservative stalwart Scott Reid backing newcomer Leslyn Lewis for leadership

Planned class-action lawsuit alleges illegal strip-searches of federal prisoners

Planned class-action lawsuit alleges illegal strip-searches of federal prisoners

Two protesters get conditional discharge after Alberta turkey farm demonstration

Two protesters get conditional discharge after Alberta turkey farm demonstration

Daisies bring a sunny look to the garden

Daisies bring a sunny look to the garden

IIHF encouraged by NHL’s potential return to Olympics in ‘22

IIHF encouraged by NHL’s potential return to Olympics in ‘22

Raptors coach Nick Nurse knows attention to family will be key for players

Raptors coach Nick Nurse knows attention to family will be key for players

NFL, NFLPA still haven’t resolved all protocol for camps

NFL, NFLPA still haven’t resolved all protocol for camps

Most Read