In this March 15, 2018, file photo, a supervisor shows one of the maps used by dispatchers at a 911 call center in Roswell, Ga. Emergency services will soon have to ensure they can pinpoint the location of people calling 911 for help on their cellphones. THE CANADIAN PRESS/AP/Lisa Marie Pane

In this March 15, 2018, file photo, a supervisor shows one of the maps used by dispatchers at a 911 call center in Roswell, Ga. Emergency services will soon have to ensure they can pinpoint the location of people calling 911 for help on their cellphones. THE CANADIAN PRESS/AP/Lisa Marie Pane

Internet-based 911 calling on the horizon for Canada; aim is to enhance response

NG9-1-1 aims to get around the problems by shifting to a new internet-based system

Emergency services will soon have to ensure they can pinpoint the location of people calling 911 for help on their cellphones.

The technically complex shift mandated by Canada’s telecommunications regulator to what’s called Next-generation 9-1-1 — or NG9-1-1 — should allow for a faster, more accurate system in which eventually data, photos, videos and text messages can flow.

“People mistakenly assume that when using a cellphone they’ll automatically know where you are because of GPS capabilities inherent in that type of device,” says Alex Brossault, a data program manager with the city of Guelph, Ont. “The truth of the matter is that it’s not exactly pinpoint.”

Currently, 911 dispatchers ask callers where they are. Landlines are tied to a physical address, while for cellphones, a process known as triangulation of cell towers can approximate a caller’s location to the nearest known road intersection.

Problems can arise if cellphone callers don’t know where they are, or are unable to speak or hear. Dispatchers might only know a caller’s location within a couple of hundred metres, which can hinder response times.

NG9-1-1 aims to get around the problems by shifting to a new internet-based system. The Canadian Radio-television and Telecommunications Commission has ordered the new system in place for voice calls by June 2020 and for texts by December 2020.

Essentially, every connected phone will have an internet protocol address, which will be cross-referenced with key data sets mostly supplied by municipalities. The database will comprise every street address in an area and the entry location of buildings. Emergency service boundaries will also be accessible to ensure the right responders are dispatched.

The result should allow the 911 system to pinpoint the location of callers to within centimetres.

“We’re getting down to the metre, sub-metre accuracy,” Brossault said.

Currently, people who are deaf or have a speech impediment can text 911 services from a cellphone, but they have to register in advance, connect with 911 by voice call, then text. The general public cannot use texts for emergency services. That, too, will be changing in the coming year, with text becoming available to everyone with a smart phone.

Once fully implemented, NG9-1-1 will go well beyond talking or texting.

“Canadians could eventually stream video from an emergency incident, send photos of accident damage or a fleeing suspect, and send personal medical information, including accessibility needs, which could greatly aid emergency responders,” the CRTC says.

READ MORE: 74% of 911 calls are from cellphones, so know your location: E-Comm

New Brunswick, among provincial leaders when it comes to implementing the new 911 technology, has come up with a civic address system that has improved support for current 911 operations and paved the way for Next-generation 9-1-1 services.

Diane Pelletier, director of New Brunswick’s NB 911 Bureau, said the goal in any emergency is to get the right assets to the right location fast. New processes and tools were improving road data exchange with the province’s three most populous cities, and more municipalities were expected to get on board within months, she said.

“We can give our emergency service partners like police, firefighters and paramedics even more up-to-date information about the road network to help them get to the caller as quickly as possible,” Pelletier said.

Overall, the regulator says, the move from analog systems to IP-based systems should improve the ability of emergency responders to deal with call overload situations, natural disasters and improve responses.

In addition, the technology could eventually allow people to make 911 calls from instant messaging apps or even Facebook. The system could also manipulate GPS data say from a car’s navigation system to allow dispatchers to find someone who has crashed.

The CRTC wants the current 911 system to be fully retired by 2023.

Colin Perkel, The Canadian Press


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

A central Alberta woman is collecting Christmas gift donations for roughly 85 residents at Valleyview Manor in Rimbey. (Jennifer Feinberg/ The Progress)
Rimbey woman gathering Christmas gifts for seniors at Valleyview Manor

Margaret Tanasiuk says she doesn’t want anyone to feel forgotten on Christmas morning

Bids for Kids poster
Wolf Creek Youth Foundation online auction gets ‘overwhelming’ response

Santa’s Bids for Kids auction to benefit youth programs in Rimbey, Ponoka

skip2
Rimbey Christian School students experience the joy of giving

Grades three and four students raised $2,000 for Somalian children

Alberta’s chief medical officer of health, Dr. Deena Hinshaw, confirmed eight additional virus-deaths Monday afternoon including one in central zone. (Photo by Chris Schwarz/Government of Alberta)
New record: Red Deer at 236 active COVID cases

One more death in central zone reported

Janelle Robinson owns and operates Spirit’s Respite Ranch near Stettler. The Ranch, just north of Stettler, is an animal therapy ranch that helps those with special needs and conditions ranging from PTSD to anxiety. Mark Weber/Stettler Independent
Spirit’s Respite Ranch near Stettler provides support through animal interaction

‘I also come from a family of doers - if something that is needed isn’t there, you just figure it out’

Idyllic winter scenes are part of the atmosphere of the holiday season, and are depicted in many seasonal movies. How much do you know about holiday movies? Put your knowledge to the test. (Pixabay.com)
QUIZ: Test your knowledge of holiday movies and television specials

The festive season is a time for relaxing and enjoying some seasonal favourites

Paramedics register patients at a drive through, pop-up COVID-19 test centre outside the Canadian Tire Centre, home of the NHL’s Ottawa Senators, in Ottawa, Sunday, Sept. 20, 2020. A new poll suggests most Canadians aren’t currently worried that people in other countries might get a COVID-19 vaccine first. THE CANADIAN PRESS/Justin Tang
Canadians not worried other countries will get COVID-19 vaccine first: poll

Forty-one per cent of respondents say they want the vaccine to be mandatory for all Canadians

Fossil finds at Mt. Stephen. (Photo: Sarah Fuller/Parks Canada)
Extreme hiking, time travel and science converge in the Burgess Shale

Climb high in the alpine and trace your family tree back millions of years – to our ocean ancestors

Deputy Prime Minister and Minister of Finance Chrystia Freeland listens to a question from a reporter on the phone during a news conference in Ottawa, Monday, Nov. 30, 2020. THE CANADIAN PRESS/Adrian Wyld
Spending too little worse than spending too much, Freeland says as Canada’s deficit tops $381B

‘The risk of providing too little support now outweighs that of providing too much’

Executive Director and Co-Founder of Rock Soup Craig Haavalsen is sleeping in a tent outside Rock Soup’s location until the Go Fund Me for Rock Soup raises $10,000. Shaela Dansereau/ Pipestone Flyer.
Putting normalcy into asking for help: New non-profit sets up in Wetaskiwin

Rock Soup non-profit is a new secular Food Bank putting down roots in Wetaskiwin.

Wetaskiwin Composite High School. Shaela Dansereau/ Pipestone Flyer.
Wetaskiwin Regional Public Schools prepare for transition back to online learning

Grades 7-12 will are mandated to transfer to online learning starting Nov. 30, 2020.

Lawyer Devon Page, Ecojustice Canada’s executive director, pauses during a news conference in Vancouver on Wed., Sept. 26, 2012. The environmental law group has lost its bid to pause Alberta’s inquiry into where critics of its oil and gas industry get their funding. Ecojustice sought an injunction this summer to suspend the inquiry, headed by forensic accountant Steve Allan, until there is a decision on whether it’s legal. nbsp;THE CANADIAN PRESS/Darryl Dyck
Judge tosses application to pause Alberta inquiry into funding of oil and gas foes

Ecojustice sought an injunction in the summer to suspend the inquiry

Janelle Robinson owns and operates Spirit’s Respite Ranch near Stettler. The Ranch, just north of Stettler, is an animal therapy ranch that helps those with special needs and conditions ranging from PTSD to anxiety. Mark Weber/Stettler Independent
Spirit’s Respite Ranch near Stettler provides support through animal interaction

‘I also come from a family of doers - if something that is needed isn’t there, you just figure it out’

A pedestrian makes their way through the snow in downtown Ottawa on Wednesday, Nov. 25, 2020. THE CANADIAN PRESS/Sean Kilpatrick
Wild winter, drastic swings in store for Canada this year: Weather Network

In British Columbia and the Prairies, forecasters are calling for above-average snowfall levels

Most Read