Office workers in meeting. (Pxhere)

VIDEO: A look at how Canadian workplaces can prepare for a coronavirus outbreak

Health officials in Canada have repeatedly stressed that the risk to public health remains low

Companies wary of what an infectious outbreak could do to their workforce and bottom line are revisiting contingency plans as the new coronavirus continues to spread.

Marie-Helene Primeau of the Montreal-based risk management company Premier Continuum says she’s spent recent days fielding questions from several firms seeking guidance on what to do if the rapidly spreading illness that originated in China threatens the health of employees and customers.

“Everyone’s looking at their state of readiness,” says Primeau, whose company provides training and advice to a range of firms including banks, insurance companies, government agencies and those in manufacturing.

“They’re actively revisiting the plans, but they’re not necessarily stockpiling masks.”

Health officials in Canada have repeatedly stressed that the risk to public health remains low. Seven cases have been identified in Canada, while worldwide, the illness known as 2019-nCoV has sickened more than 37,000 people and killed more than 800, nearly all in China.

Nevertheless, Canadians are being urged to remain vigilant against infection, with medical experts reminding the public we’re still in the throes of flu season and that good hygiene is advised — wash hands frequently, cough and sneeze into tissue or your upper sleeve, and don’t touch your face.

Disaster management expert Amin Mawani says workers and managers alike should take this time to combat misinformation, repeat hygiene tips, be clear on sick leave policies and prepare for the possibility of mass absenteeism.

If an outbreak hits, employers should encourage unwell workers to stay home, Mawani says, but a key step to mitigating an outbreak’s impact is to keep people from getting sick in the first place.

“You can’t buy traditional insurance in a sense, but you can prepare for it by spending some money planning for it and stockpiling certain things — masks and whatever else you might need,” says Mawani, academic director of the health industry management program at the Schulich School of Business at York University in Toronto.

A possible outbreak has critics refocused on provincial sick day allowances in Ontario, where the Progressive Conservative government offers most workers three days of unpaid leave each year and allows bosses to demand a doctor’s note.

Health-care workers say that can make it hard for some to stay home when necessary, and if sick people work in high-risk settings — such as food services, long-term care facilities or childcare spaces — the impact can be significant.

“A lack of paid sick days results in children and adults transmitting infections at school and work, exacerbating contagion throughout the province,” the group Decent Work and Health Network warn in an open letter to Premier Doug Ford.

Mawani agreed employers should consider whether they’re prepared to ease sick day restrictions if the virus strikes staff, noting hardline policies also threaten morale and loyalty.

Workers should also consider coming up with their own protective measures, he adds.

“In some ways employees can take the initiative, they can say: ‘Look, I can easily do this at home,’ or ‘I can do this on the weekend. Why do I need to come in tomorrow?’” he says.

“And employers should be willing to listen during this phase so even if (workers) don’t start working from home now (the company) can have plans ready.”

John Yamniuk of the Toronto-based consulting firm DRI Canada says there are ways to limit person-to-person infection at the office, even those with open layouts, communal spaces, and shoulder-to-shoulder computer stations: Is there room to leave a vacant spot between workers? Is there an unused meeting room that can be transformed into an alternate work space?

“If you’re in a call centre environment, (think about) providing extra cleaning services, providing individual headsets for folks so they’re not sharing keyboards or things like that,” adds Yamniuk, based in Calgary.

Primeau’s advice includes making sure contact information for staff and partners are up-to-date.

She also encourages managers to run through “a tabletop exercise” — in which each person discusses their role during an emergency and all agree on how best to respond to various scenarios.

And don’t assume you can just rely on a temp agency if a lot of people call in sick, she adds, because you can’t guarantee availability or loyalty.

“Temporary backup was something that was brought up when we were talking about the (H1N1) pandemic 10 years ago but the thing is that those individuals will also be sick as well,” she says.

“It’s more (about) focusing on what’s key. What’s urgent to perform? What are the critical activities, rather than calling upon a temp.”

READ MORE: Canada ready to offer more help to China amid coronavirus outbreak

Cassandra Szklarski, The Canadian Press


Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

robbery
UPDATE: Suspect identified in early morning shooting

Rimbey RCMP had responded to a complaint of an armed robbery at the Bluffton City General Store

Alberta chief medical officer of health Dr. Deena Hinshaw updates media on the Covid-19 situation in Edmonton on Friday March 20, 2020. nbsp;Alberta is reporting it's highest daily number of COVID-19 cases, with 364 new infections. THE CANADIAN PRESS/Jason Franson
Alberta confirmed 323 COVID-19 cases Tuesday

Central zone active cases at 145

Health Minister Tyler Shandro and Dr. Deena Hinshaw, the chief medical officer of health, receive flu shot. Photo via Government of Alberta
COVID-19: One more death in central zone

Ponoka County on province’s watchlist

Many rural municipalities were concerned about a proposed reduction to their industrial revenues, but Alberta’s Municipal Affairs minister has come up with an alternative solution. (Photo contributed)
Province and rural municipalities agree on a plan to support Alberta’s energy industry

Creating new wells or pipelines would result in a three year ‘tax holiday’

The influenza vaccine will be available at no cost starting Monday in Alberta. “The more that we can avoid influenza-related tests, emergency visits and hospitalizations, the stronger our system will be to support those with COVID-19 and all other health needs," says Dr. Deena Hinshaw, the province's chief medical officer of health. (AP Photo/Ted S. Warren)
Hinshaw urges Albertans to get flu shot as COVID cases jump by 332

Alberta’s central zone now has 132 active COVID-19 cases

Conservative member of Parliament Pierre Poilievre speaks during a press conference on Parliament Hill in Ottawa on October 19, 2020. THE CANADIAN PRESS/Sean Kilpatrick
Liberals say Tory effort to set up COVID-19 committee will be a confidence matter

The Tories were originally proposing an ‘anticorruption’ committee

Alberta Premier Jason Kenny and government house leader Jason Nixon chat before the speech from the throne delivered in Edmonton, Alta., on Tuesday, May 21, 2019. Alberta politicians are to return to the legislature Tuesday with a plan to discuss up to 20 new bills — many of which are focused on the province’s economic recovery. THE CANADIAN PRESS/Jason Franson
Alberta legislature to resume Tuesday; focus to be on economic recovery

Opposition house leader Heather Sweet said the NDP will focus on holding Premier Jason Kenney

A passer-by walks past a COVID-19 testing clinic in Montreal, Friday, Oct. 16, 2020. THE CANADIAN PRESS/Ryan Remiorz
Canada ‘yet to see’ deaths due to recent COVID surge as cases hit 200,000

Much of the increase in case numbers can be attributed to Ontario and Quebec

Executive Director of Agape Kate Halas (left) receives $1000 from Sgt. Eric Christensen (right) on behalf of Agape. Photo/ Shaela Dansereau.
Former Wetaskiwin Peace Officer wins provincial award; gives back to Wetaskiwin community

Eric Christensen has won the Alberta Association of Community Peace Officers Award of Excellence.

Agriculture Minister Devin Dreeshen (Alberta government photo)
Big boost for Alberta college agriculture research

The $2-million agreement to benefit Lethbridge College’s applied research team

Grant and Barbara Howse, in quarantine in Invermere. Mike Turner photo
Denied entry into U.S., Canadian couple still forced to quarantine for 2 weeks

The rules around crossing the U.S. border led to a bizarre situation for an Invermere couple

Employee Sophia Lovink shows off a bag of merchandise in Toronto on Thursday, June 11, 2020. (THE CANADIAN PRESS/Nathan Denette)
Canada gets C-average grade on 2nd year of cannabis legalization

Cannabis Council of Canada releases report card on federal government and legalization

Canadian and American flags fly near the Ambassador Bridge at the Canada-USA border crossing in Windsor, Ont. on Saturday, March 21, 2020. Restrictions on non-essential travel between Canada and the United States are being extended until at least Nov. 21. THE CANADIAN PRESS/Rob Gurdebeke
Non-essential travel restrictions at Canada-U.S. border extended to at least Nov. 21

The restrictions do not apply to those providing essential services in either country

(The Canadian Perss)
Banff wolves have lower survival rate due to hunting, trapping outside park boundary

Researchers looked at 72 radio-collared wolves in the national park from 1987 to August 2019

Most Read