About the story “Internet problems continue to plague rural residents,” I wish more folks would speak up about the issues with Platinum.
I’ve been in discussion with them for over six months on the stability of their service. I too, feel that Internet was more stable when AHS (Alberta High Speed) owned it. I work from home and require a stable, not demanding connection. The problem has always been the stability of the connection, not the “pipe” or bandwidth as the CEO would have you believe.
When I started having difficulty, a month or two after Platinum took over, I started running software to monitor the connection — not the speed but purely connectivity. I’ve worked in IT (Information Technology) for almost 15 years now, so this was easy for me to do. I was also told my router was broken, at which I laughed and said no problem, so I verified the logs from my router showing that the connection was dropping from the WAN side not the LAN side. I got to talk to someone else, who then confirmed yes it’s Platinum’s hardware. I had heard it was the hardware for over four months and Platinum promised to have it resolved by March.
So here we are in March and I am patiently waiting to see if it’s resolved. If it is, I will be calling back to thank them for their hard work in getting this resolved. There is nothing more frustrating than a connection that keeps dropping/resetting. In today’s day and age, I can go to places like Jamaica, Uganda or Honduras and they all have stable Internet.
Twenty years ago, it was rocket science, today it should be child’s play.
manager and owner of SOS Business Solutions